44 Comments

  1. Great post. I so agree and try to connect with customer service personnel on a positive level. My children have all worked in retail at one time or another and have told me stories about rude customers. I know how I raised my children and I know they are not rude. They always tried very hard to be polite to everyone but sometimes they had really tough times. I know that a smile goes a long way when dealing with people and yes, good service should be applauded. Thanks for sharing this.

  2. I’m glad to say that I’m one who often reports good customer service reps to their upper management, due to my own years working in customer service and various retail positions.

  3. I love to tell managers when their employees go above and beyond. Last time I did it the manager told the employee (in front of me) that he would be getting a $50 bonus in his paycheck. #BloggerClubUK

  4. The Mummy Bubble

    Yes this is so true. We always focus on the negative too much. Great customer service makes such a huge difference to your experience somewhere. It can be more important than what you’re eating, drinking, buying. We should definitely celebrate it more and make a point of praising excellent service. Great post x #bloggerclubuk

  5. I’ve actually done this recently at Target. I had been shopping all day and running around to different stores. I was in Walmart first and the environment in almost every Walmart is negative and draining. Its because the employees aren’t happy. Most of them hate their jobs but they have a job so they do it but they do it with angry faces. I don’t blame them. I worked for Walmart years ago for a short while and its no picnic. It’s a well known fact that Walmart employees aren’t treated well by the corporation. Anyway, going into Target the air is significantly lighter and the employees all have smiles on their faces. Actual smiles. The cashier was very friendly and I just had to stop and talk to one of the managers and praise how they treat their employees. It made her feel really good and I believe that it will encourage her to keep doing a good job. Positive reinforcement is more effective than negative berating. #bloggerclubuk

    • I’ve heard some pretty awful things about Walmart – you can see why the staff aren’t happy to be fair. You would think the management would look at other stores and see that if they treat the staff better, they might actually be happy in their jobs! It’s great that you made the effort to tell the manager something positive 🙂

  6. We always praise good customer service and tend to take to twitter to do it so it’s recognised by the public and a corporate HQ level, hopefully it gets back to the member of staff! #BloggerClubUK

  7. Absolutely and I’ve found this even easier since becoming a parent, as people are often asking questions about the children or wanting to see my baby 🙂

  8. Very true. I’m much more likely to give positive feedback than report on the negative. I suspect that’s because of my teenage years when I worked as a waitress and came across so many people who didn’t even say thank you! #BloggerClubUK

    • I have to admit I don’t really do either – life is far too short to go running to the manager because someone didn’t kiss ass enough, but I’m definitely guilty of not reporting the good service either (although I do say please and thank you). I’m going to make more of an effort to spread some good thoughts from now on though 🙂

  9. So true. By giving positive feedback. Can possibly put that worker in an uplifting mindset. You just never know what someone might be going through. Your kind words could really make the difference.

  10. I think it’s always nice to praise where praise is due! A lot of retail companies have a staff reward system in place which rewards staff who receive positive customer feedback, so you never know you might add a fiver to someone’s pay packet too! #BloggerClubUK

  11. I completely agree. I worked in retail for a very long time and took pride in my customer service skills. I loved it when people thanked me and appreciated the service they got but it didn’t happen often, even though I rarely had a bad day! #BloggerClubUK

  12. I visited a lovely pub recently and asked to speak to the landlord at the end: he looked terrified! I then told him what a lovely meal we’d had, how attentive and considerate the staff had been. He was surprised because most people don’t show appreciation 🙁 #bloggerclubuk

  13. This is a very good point! If I have had a great experience at work I always email their boss to let them know as its so important that people realise they are making a difference.

  14. part of our raise scale is based on the feedback we get from surveys sent home with every patient. We get about three back for every hundred we do and nobody seems to understand that this is a statistically unreliable to gauge satisfaction, especially since people are more likely to return negative ones. Nobody listens.

  15. Sam Ferguson

    Love this, you’re so right. More focus on positivity and the bigger picture would help us all. #AnythingGoes

  16. I always try to give positive reviews more than negative ones & I always try to make sure a great employee/associate/waiter,etc gets credit for a job well done! It makes me so happy to see the often surprised looks on managers faces when they figure out you’re there to give a compliment & not complain!!!

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